3. Read and practise the dialogues:

a) A. Hello!

B. Hello. Could I speak to Barry Perkins, please?

A. Speaking (= I’m Barry Perkins).

B. Ah, hello. This is Jane Gardener ( NOT I’m… or Here is…).

b) A. Can I have extension 366, please?

B. Hold the line, please. I’m putting you through.

c) A. Can I speak to Mrs Barrett, please?

B. I’m afraid she’s out at the moment. Can I take a message?

A. Yes. Can you ask her to give me a ring? I’ll give you my number.

d) A. Can I speak to Mr Bray, please?

B. I’m afraid his line is busy at the moment. Would you like to hold?

A. No, I’ll phone back later.