4. Why do people sometimes behave badly on planes? What causes such behaviour?

The psychology of air rage is a new area of study, and there are almost as many explanations as

2 examples. Most analysts of the phenomenon blame alcohol, but many people now think that the airlines are at fault. To cut costs, they are cramming ever more passengers into their aircraft, while reducing cabin crew, training and quality of service, all of which increase passenger frustration. In addition, there is increasing concern about another cost-cutting exercise, which could seriously harm passengers’ health:

cabin ventilation.

Unit 3. Organisation.