4. Pair work. Role play

The situation: At a Hotel.

Working with a partner, role play the situation, using the information below.

The roles: the guest, the hotel employee.

1. Making reservation.

The clerk should get the The guest should ask about

following information: the following:

• Name; ● price;

• Kind of a room; ● service available;

• Number of beds required; ● whether a shuttle bus is

• Credit card number; available to / from airport

• Length of stay;

• Number of guests;

• Date of arrival.

2. Checking in, with reservation

The clerk should: The guest should ask about

the following:

• Have the guests complete ● request a non-smoking or

the registration form; a smoking floor;

• Ask if the guest needs ● ask about check out

assistance with luggage; time;

• Get credit card or cash; ● request a room with a

picturesque view;

• Give a key to the guest.

C. Room service. Ordering Meals

The clerk should: The guest should:

• Ask the name and the room ● place the order

number;

• Ask what the order is;

• Ask when to deliver;

• Say thank you.

D. Wake up call

The guest should: The clerk should:

• Call to learn a wake up call; ● say hello;

• Give name and room number. ● ask the time of the wake up

call

F. Check out

The guest should: The clerk should:

• Inform the clerk he wants ● Inform the guest of additional

to check out; charges for the room service, mini-

bar, etc;

• Give the clerk the key. ● get final payment;

● get the key from the guest;

● Ask the guest if he needs any help

with his luggage.